Privacy Policy

Who we are

LONDON & SURREY GAS SERVICES LIMITED
Trading as: hae.works
Company number: 03709580
Registered address: 423 Kingston Road, London, England, SW20 8JR

Contact us about privacy:

• Telephone: 0208 543 3900
• Email: info@hae.works

What information we collect

We may collect:

• Your name and contact details (address, email, phone number)
• Information about your property and gas equipment so we can do the work
• Messages you send us through the website, by email or phone
• Basic website information such as your IP address and pages you visit, using cookies or analytics tools

We do not deliberately collect sensitive information (like health data) through our website.

What we do with your information

We use your information to:

• Answer your enquiries and provide quotes
• Arrange and carry out gas services
• Keep records for our business, accounts and insurance
• Meet our legal and safety obligations
• Improve our website and services using anonymous statistics

We use your information because:

• It is needed to provide our services or to take steps before we do so
• We have a legitimate interest in running our business and helping customers
• We must meet legal and regulatory requirementsico+1

We will only send you marketing messages if you have asked us to, and you can ask us to stop at any time.

Who we share it with

We may share your information with:

• Subcontractors or service partners who help us deliver gas services
• Our accountants, insurers or legal advisers
• Companies that host or support our website and IT systems
• Regulators or authorities if we are required to by law

We do not sell your personal information.

How long we keep it

We keep your information only as long as we need it:

• Customer and job records are usually kept for up to 7 years
• Enquiries and quotes are usually kept for up to 2 years
• Website analytics may be kept for the period set by our analytics provider

After that, we delete it or anonymise it.

Your rights

You have rights over your information, including:

• To ask for a copy of the information we hold about you
• To ask us to correct information that is wrong
• To ask us to delete or limit how we use your information in some cases
• To object to certain uses of your information (for example, marketing)

To use these rights, contact us using the details above.

If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office (ICO)

Cookies

Our website may use cookies and similar tools to:

• Make the site work properly
• Remember your settings
• Help us understand how people use the site

Where the law requires it, we will ask for your consent before using non‑essential cookies, and you can change your browser settings to control cookies.

Security

We take reasonable steps to keep your information safe, including limiting access, using secure systems and keeping our software up to date. However, no system is completely secure.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a new “Last updated” date.